🛠 Tech Stack

💼 About This Role

You'll configure and implement changes in customer support platforms and AI tools, administering users, macros, automation rules, and dashboards. You'll coordinate projects with related teams to ensure efficient execution and provide leadership for operational excellence. You'll also perform root cause analysis to deliver customer feedback and trends across the organization.

🎯 What You'll Do

• Main contact with customer support platform vendors
• Configure support channels, agent groups, automation and routing rules
• Define and prepare reports on support metrics
• Train and test AI tools for customer support

📋 Requirements

• Experience with Zendesk or similar platforms
• Experience with AI tools
• Strong Excel/Spreadsheet skills
• Experience with scripting or automation tools

✨ Nice to Have

• IT Engineering degree
• Understanding large customer support organizational structures

🎁 Benefits & Perks

• 📈 Stock Options
• 🏥 Health coverage and retirement options
• 🍽️ Free lunch and snacks in office
• 🚍 Transport covered (public transport, bike or parking)
• 💻 Flexible working hours

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min