💼 About This Role

You'll be the strategic partner and primary post-sales owner for customers, helping them operationalize the platform and drive adoption. You'll work cross-functionally to guide customers from onboarding to renewal and expansion, ensuring measurable value. This role offers huge impact at a fast-growing startup in data security.

🎯 What You'll Do

• Own customer relationships after deal close to drive adoption and health
• Lead onboarding and success planning with cross-functional teams
• Run recurring calls to track progress and remove blockers
• Plan and conduct Quarterly Business Reviews with stakeholders

📋 Requirements

• 3+ years in Technical Account Management or similar customer-facing role
• Experience owning enterprise/mid-market customer relationships from onboarding to renewal
• Track record of driving adoption and managing account health
• Comfortable discussing deployments, integrations, and cloud environments

✨ Nice to Have

• Experience in data security, cloud security, privacy, or governance
• Familiarity with modern SaaS tooling like CRM and project trackers

🎁 Benefits & Perks

• 🏖️ Flexible vacation and work-from-home days
• 💰 Competitive salary and meaningful equity
• 🏢 Beautiful office in NYC Financial District with daily breakfast and snacks
• 🍽️ Weekly catered lunch
• 🩺 Health, vision, dental, 401k heavily subsidized