💼 About This Role

You'll own end-to-end issue resolution for food distributors using Choco's SaaS platform, ensuring fast, reliable support across French and Spanish-speaking markets. Your work directly impacts order flow continuity and customer retention. This role combines real ownership with a proven AI product in a unicorn company aiming to reshape a broken food system.

🎯 What You'll Do

• Own customer issues from first contact through resolution
• Build and deliver fast, reliable support workflows
• Resolve time-sensitive issues like order errors and product problems
• Identify patterns in recurring issues to drive root-cause fixes

📋 Requirements

• 2+ years of experience in customer support or operations
• Fluency in French, Spanish, and English (C1+)
• Comfort operating across multiple tools in high-pressure situations
• Strong judgment in prioritization and real-time problem solving

✨ Nice to Have

• Experience in food distribution or logistics industries
• Familiarity with SaaS platforms or AI products

🎁 Benefits & Perks

• 💰 Competitive compensation including equity
• 🏥 Health and wellbeing support
• ⏳ Sabbatical (localized by office)
• 🌍 Global team across 6 countries and 40+ nationalities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Case study or skills assessment· 60 min