🛠 Tech Stack

💼 About This Role

You'll design and operate lifecycle automation programs for our SaaS platform, building systems that scale customer engagement and reduce manual work. You'll own the scaled customer engagement model for Tier 3-4 customers, using data to drive retention and expansion. This role is ideal for someone who thrives on building scalable workflows and eliminating manual processes.

🎯 What You'll Do

• Design and implement lifecycle programs across onboarding, adoption, renewal, and churn risk.
• Build automated workflows triggered by customer behavior, product usage, and CRM data.
• Develop and maintain customer health scoring frameworks using product, CRM, and support data.
• Own lifecycle automation within HubSpot and related systems.

📋 Requirements

• 5-7+ years in Customer Success Operations, Lifecycle Marketing, RevOps, or Customer Growth.
• Experience using AI to design or operate customer lifecycle workflows.
• Proven experience designing and implementing lifecycle automation programs from scratch.
• Experience working in SaaS or recurring revenue environments.

✨ Nice to Have

• Experience with product analytics tools like Pendo or similar.
• Familiarity with integrating data across CRM, product, and support systems.
• Experience supporting a scaled customer base of 250+ customers across multiple tiers.

🎁 Benefits & Perks

• 🏖️ 100% Remote: Work from anywhere in the world.
• ⏰ Flexible Work Environment: Prioritize results over rigid schedules.
• 📈 Dedicated Growth Path: Receive consistent feedback and support.
• 🛠️ Access to Leading Tools: Enhance skills with latest tools and technology.
• 🎉 Engaging Community: Coffee chats, happy hours, book clubs, and more.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Technical interview· 60 min
3. 3Offer· 30 min