🛠 Tech Stack

💼 About This Role

You'll schedule service tickets for a family-owned industry leader celebrating 100 years in business. You'll handle customer inquiries, coordinate with dispatch, and ensure timely resolutions.

🎯 What You'll Do

• Schedule and create accurate service tickets for customers.
• Handle customer concerns and provide appropriate solutions.
• Coordinate with Dispatch teams to prioritize requests.
• Update customer interaction records in the ERP system.

📋 Requirements

• High school diploma or equivalent.
• Previous customer service experience.
• Proficiency in Microsoft Office Suite and CRM software.
• Strong communication skills.

✨ Nice to Have

• Experience in contact center environment.
• Knowledge of ERP systems.

🎁 Benefits & Perks

• 🏥 Medical, dental, vision coverage from first month.
• 🏖️ Generous PTO plus paid holidays.
• 💰 401(k) with employer match.
• 🏠 Health Savings Account and Flexible Spending Account options.
• 🎉 Employee discounts for you and immediate family.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Background check and drug screen· 1 week

🚩 Heads Up

• Requires weekend and evening shifts every week.
• Overtime may be required.