Description

You will work on projects to improve customer service and customer experience for national and international clients. You'll identify and design future-oriented target images, customer journeys, technology trends, and AI potentials, collaborating with startups and best-in-class solution providers.

Requirements

• First practical project experience in customer service and customer experience

Responsibilities

• Advise management on strategic customer service and customer experience questions
• Identify and design target images, customer journeys, technology trends, and AI potentials
• Highlight client service excellence along the customer lifecycle
• Develop solutions with startups and best-in-class providers
• Enhance the solutions portfolio