🛠 Tech Stack

💼 About This Role

You'll provide advanced technical support for government-focused digital platforms used by millions of citizens. You'll resolve complex issues, collaborate with engineering, and ensure timely resolution for critical clients, directly impacting public services globally.

🎯 What You'll Do

• Handle escalated technical issues for enterprise customers
• Diagnose and troubleshoot cloud-based application problems
• Collaborate with engineering to investigate and resolve bugs
• Maintain case tracking and ensure SLA adherence

📋 Requirements

• 1-2 years of technical support for SaaS or cloud platforms
• Experience with ticketing systems like Salesforce, Jira
• Strong ability to communicate technical concepts clearly
• Basic understanding of web applications and troubleshooting

✨ Nice to Have

• Exposure to APIs or web services
• Familiarity with MSSQL or PostgreSQL
• Experience in enterprise software environments

🎁 Benefits & Perks

• 🏠 Remote-first work within a globally distributed team
• 🏥 Health coverage and wellness initiatives
• 📚 Paid training and continuous learning
• 🌍 Exposure to large-scale government tech platforms
• 📈 Career growth across support and product tracks

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Final Interview· 45 min