💼 About This Role

You'll be responsible for fulfilling service requests and resolving technical issues for institutional customers in financial services. You'll ensure exceptional customer service and prevent recurrence of problems. This role offers hands-on experience in a global tech company supporting financial services clients.

🎯 What You'll Do

• Install and configure hardware and software for users
• Troubleshoot and resolve technical issues root cause
• Provide exceptional customer service and support
• Document solutions and maintain knowledge base

📋 Requirements

• Diploma or degree in Business, Technology, or related field
• 1-3 years experience in service desk or technical support
• Basic knowledge of computer hardware, software, and networks
• Strong communication and problem-solving skills

✨ Nice to Have

• Experience in financial services or payment industry
• ITIL certification
• Experience with ticketing systems

🎁 Benefits & Perks

• 🏖️ Rotational shifts with shift allowance
• 📚 Learning opportunities in cloud, cybersecurity, AI
• 🌍 Global company with diverse projects

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1HR Screen· 30 min
2. 2Technical Interview· 45 min
3. 3Hiring Manager Interview· 45 min

🚩 Heads Up

• Rotational shifts may affect work-life balance