💼 About This Role

You'll lead a high-volume inbound B2C sales team, owning conversion rates and revenue. You'll be a player-coach, jumping on calls to show agents how to turn leads into customers. This hands-on role is about daily floor coaching and building a high-performance culture.

🎯 What You'll Do

• Drive conversion, revenue, and attach rates for inbound leads.
• Run daily huddles, set plans, and manage queue speed-to-lead.
• Live coach agents via call reviews and skills clinics.
• Develop Team Leaders to improve their coaching skills.

📋 Requirements

• Proven track record leading high-performing B2C phone-based sales teams.
• *Floor-first* mentality with live intervention to move conversion.
• Ability to outsell agents and coach via roleplays and call reviews.
• Experience leading multi-layered teams (Agents + Team Leaders).

✨ Nice to Have

• Led a sales turnaround or scaled a team through hyper-growth.
• Experience selling to the UK market.
• Proficient in value-based selling (e.g., SPIN).

🎁 Benefits & Perks

• 💰 Competitive Salary + Uncapped commission
• 🏖️ 20 days annual leave plus generous time off
• 💪 Health & Wellbeing - ZAR1000/month towards cover
• 📈 Future Ready - 5% you, 5% us retirement contribution
• 🚲 Easy Travel - Free parking or transport home after 7pm