15h ago
Senior Customer Success Manager
United Kingdom or Netherlands
✨ $140k-$170k / yearest.
full-timesenior Remotesoftware
🛠 Tech Stack
💼 About This Role
You'll serve as a trusted advisor to large enterprises, guiding their API strategies with Apollo's platform. You'll own product adoption and drive measurable business outcomes through strategic engagements and cross-functional collaboration. This role stands out for its high-touch, high-impact focus on a small portfolio of key accounts.
🎯 What You'll Do
- Orchestrate customer journey from onboarding to expansion.
- Own product adoption and drive milestone achievement.
- Oversee service delivery engagements with professional services.
- Develop and maintain customer success plans.
📋 Requirements
- 7+ years in technical customer-facing role.
- Experience leading customer-facing project management.
- Ability to coordinate cross-functional teams and set milestones.
- Experience working with software engineering teams as stakeholders.
✨ Nice to Have
- Degree in Computer Science.
- Experience with GraphQL.
- Hands-on experience with cloud platforms (AWS, GCP, Azure).
🎁 Benefits & Perks
- 💰 Competitive compensation including base + variable.
- 📈 Equity offerings.
- 🏖️ Remote work from anywhere in UK or Netherlands.
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