15h ago

Senior Customer Success Manager

United Kingdom or Netherlands

$140k-$170k / yearest.

full-timesenior Remotesoftware

🛠 Tech Stack

💼 About This Role

You'll serve as a trusted advisor to large enterprises, guiding their API strategies with Apollo's platform. You'll own product adoption and drive measurable business outcomes through strategic engagements and cross-functional collaboration. This role stands out for its high-touch, high-impact focus on a small portfolio of key accounts.

🎯 What You'll Do

  • Orchestrate customer journey from onboarding to expansion.
  • Own product adoption and drive milestone achievement.
  • Oversee service delivery engagements with professional services.
  • Develop and maintain customer success plans.

📋 Requirements

  • 7+ years in technical customer-facing role.
  • Experience leading customer-facing project management.
  • Ability to coordinate cross-functional teams and set milestones.
  • Experience working with software engineering teams as stakeholders.

✨ Nice to Have

  • Degree in Computer Science.
  • Experience with GraphQL.
  • Hands-on experience with cloud platforms (AWS, GCP, Azure).

🎁 Benefits & Perks

  • 💰 Competitive compensation including base + variable.
  • 📈 Equity offerings.
  • 🏖️ Remote work from anywhere in UK or Netherlands.
0 0 0