Description

You'll manage strategic enterprise accounts, ensuring satisfaction and growth as a trusted partner in the AI marketing space. Collaborate with account leads and cross-functional teams to drive adoption, retention, and upsells while navigating Fortune 500 client relationships.

Requirements

• 3-5 years in account management or client success in SaaS/martech
• Experience managing enterprise accounts with consultative approach
• Strong communication and presentation skills for technical and business stakeholders
• Comfortable with data analytics to extract insights
• Native French and English language skills

Responsibilities

• Manage day-to-day relationships for strategic customer accounts
• Support account planning and execution aligned with customer goals
• Identify upsell and expansion opportunities with Account Lead and Sales
• Monitor account health using usage data and customer feedback
• Support renewal efforts and stakeholder communication