Description

As a first-line technical support agent for Samsara's IoT platform, you'll help customers resolve issues with SaaS, hardware, and integrations across phone, chat, and email. Your work directly impacts essential industries like agriculture, construction, and transportation, making operations safer and more efficient.

Requirements

• Strong customer focus and ability to work independently
• Excellent communication skills (phone, chat, email)
• Reliable internet connection and distraction-free work environment
• Located in Mexico City, Monterrey, Guadalajara, or Querétaro

Responsibilities

• Serve as initial technical point of contact for customer issues across SaaS, hardware, and integrations
• Provide in-depth troubleshooting for advanced issues involving networking, cloud, and IoT
• Develop knowledge base articles and technical guides
• Proactively identify trends in customer issues to improve product and support processes