💼 About This Role

You'll manage complex IT contracts and lead a team in a large enterprise environment. You'll ensure services meet schedule and quality standards while liaising with clients. This role requires ITIL and Microsoft certifications with 15+ years of IT experience.

🎯 What You'll Do

• Manage complex multi-task IT contracts and teams
• Provide administrative and technical direction to personnel
• Establish improved procedures and controls for service delivery
• Identify risks and form contingency plans

📋 Requirements

• 15 years of IT experience with 10 years in management
• Manage a Tier 2 support desk supporting 10,000+ users
• Hold ITIL certification
• Hold Microsoft certification (MCSE or similar)

✨ Nice to Have

• Experience with Service Level Agreements
• BA/BS in Computer Science, Engineering, or related field