💼 About This Role

You'll serve as a trusted guide for members, providing meaningful solutions and clear information about the French healthcare system. You'll help turn complex healthcare questions into simple, human experiences while driving projects to improve our care processes.

🎯 What You'll Do

• Resolve member requests across email, chat, and phone with empathy
• Provide clear, accurate information on French healthcare and B2B insurance
• Spend 20% of time on improvement projects to enhance care delivery
• Lead cross-functional initiatives to improve processes and team performance

📋 Requirements

• Full working proficiency in French and English
• Comfortable using digital tools and technology
• Experience in customer support or related role
• Ability to work hybrid in France

✨ Nice to Have

• Knowledge of the French healthcare system
• Experience in project leadership or process improvement

🎁 Benefits & Perks

• 🏖️ Flexible hybrid work in France
• 💰 Performance-based bonuses
• 📚 Learning and development opportunities
• 🏥 Health insurance coverage
• 🍴 Meal vouchers

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Case Study / Role-play· 60 min