🛠 Tech Stack

💼 About This Role

You'll structure the customer success journey for mid-market clients, defining engagement rituals and scaling care without losing quality. You'll work in a dynamic, multicultural environment and have the chance to build processes from scratch.

🎯 What You'll Do

• Map client needs along the journey to ensure they achieve their goals.
• Optimize engagement, retention, and revenue expansion strategies.
• Manage a portfolio of mid-market clients as main point of contact.
• Co-build CS processes, playbooks, and rituals for the mid-market vertical.

📋 Requirements

• Experience in Customer Success or commercial roles with portfolio management.
• Experience with CS metrics: retention, churn, NRR, engagement.
• Consultative approach and strong rapport ability.
• Familiarity with technology and AI in daily work.

✨ Nice to Have

• Experience with CRM, especially HubSpot.
• Experience in SaaS or e-commerce/logistics platforms.
• Experience structuring CS processes or playbooks.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Team interview· 1 hour