💼 About This Role

You'll manage relationships with Carta's largest strategic customers, driving product adoption and long-term success through regular in-person engagement and tailored project plans. You'll collaborate cross-functionally to ensure alignment on product roadmaps and reduce churn, leading renewals and identifying opportunities for deeper product use.

🎯 What You'll Do

• Develop and own relationships with largest strategic customers
• Create and manage tailored project plans with customers
• Lead customers through renewal process and negotiations
• Monitor product usage and engagement trends

📋 Requirements

• 4+ years client-facing experience
• Experience in venture capital, private equity, or accounting
• Proven ability to build and manage customer account relationships
• Strong customer success skills and ability to work through difficult conversations

✨ Nice to Have

• Experience optimizing operational processes
• Data analysis and prioritization skills
• Familiarity with Carta's platform

🎁 Benefits & Perks

• 🏖️ Flexible PTO
• 🏥 Health insurance
• 💰 Equity
• 💻 Remote work stipend
• 📈 401(k) matching

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 60 min