🛠 Tech Stack

💼 About This Role

You'll join the Quality and Cost team within New Verticals Strategy & Operations, designing and implementing operational frameworks to improve quality metrics and cost efficiency across grocery and retail segments. You'll lead go-to-market processes for new partner product features and own the target-setting and OKR process. This role offers high impact and autonomy in a fast-paced, entrepreneurial environment.

🎯 What You'll Do

• Design and implement operational frameworks for quality and cost efficiency
• Lead go-to-market execution for new partner product features
• Own target-setting and OKR process with regular performance reporting
• Conduct deep-dive analyses to identify and fix off-track KPIs
• Develop scalable SOPs, training programmes, and tools for local teams

📋 Requirements

• 3+ years experience in grocery or retail driving operational improvements
• Strong analytical skills with Excel and 80/20 analysis
• Proven ability to persuade senior stakeholders and cross-functional teams
• Blend of strategic thinking and hands-on operational execution

✨ Nice to Have

• Mix of site-level operations and central strategy implementation
• Experience driving strategic priorities across global remote teams

🎁 Benefits & Perks

• 🔧 Visible impact every day on customer, partner, and rider experiences
• 🌱 Fast learning in an entrepreneurial environment with autonomy
• 🧠 Career growth with skill development and evolution of the business
• 🌎 Inclusive culture with collaborative, values-driven teams

📨 Hiring Process

Interview typically includes 3-4 stages.