💼 About This Role

You'll provide real-time support via live chat for a fast-growing insurtech, ensuring clear and empathetic communication. You'll collaborate with cross-functional teams to improve internal processes and achieve high customer satisfaction.

🎯 What You'll Do

• Provide real-time support via live chat
• Support the full customer journey during critical moments
• Collaborate with cross-functional teams to improve processes
• Track progress through CSAT scores and quality audits

📋 Requirements

• C1-level English skills
• Fast typing with ability to manage multiple live chats
• Previous experience in a customer-facing role
• Flexible schedule for rotating shifts including evenings and weekends

✨ Nice to Have

• Experience in a start-up environment
• Familiarity with AI and automation tools

🎁 Benefits & Perks

• 💰 Bonus scheme designed to reward high performance
• 🏥 Private healthcare with Medicare and mental health support with Oliva
• 📚 Personal learning budget and dedicated L&D time
• 💳 Monthly SZÉP card budget to spend as you choose
• 🌍 4 weeks Work From Anywhere per year

📨 Hiring Process

Estimated timeline: 1-2 weeks

1. 1Initial call with Talent Acquisition· 30 min
2. 2Online exercise· 30 min
3. 3Technical & culture interview· 60 min