🛠 Tech Stack

💼 About This Role

You'll provide technical support to Cato Networks customers globally, troubleshooting complex network issues. You'll own customer issues from diagnosis to resolution, collaborating with engineering and management. This role offers a chance to join a rapidly growing cloud networking leader with a hybrid work model in Prague.

🎯 What You'll Do

• Provide technical support to global customers
• Own and manage customer issues to resolution
• Collaborate with product management, engineering, and sales
• Lead incident management with higher-tier teams

📋 Requirements

• Minimum 1 year experience as a Support Engineer in networking/security
• Strong knowledge of Networking, TCP/IP, Firewalls, proxy servers
• Familiarity with VPN, IPSEC, security protocols
• CCNA Certification or equivalent knowledge

✨ Nice to Have

• Experience with Wireshark PCAP analysis
• Experience working with globally dispersed teams
• Fluency in additional languages

🎁 Benefits & Perks

• 🏖️ Hybrid work (3 days office, 2 days home)
• 💼 Cutting-edge SASE technology exposure
• 🌍 Global team collaboration
• 📈 Growth opportunities in a fast-growing company

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min