🛠 Tech Stack

💼 About This Role

You'll join Allica Bank's Technology Service Desk, delivering high-quality IT support to colleagues across the organization. You'll manage incident and service request queues in a fast-paced fintech environment and help improve services through automation and AI adoption.

🎯 What You'll Do

• Provide deskside, telephone, and remote IT support.
• Manage and prioritize the IT support queue to meet SLAs.
• Execute Joiner-Mover-Leaver processes including onboarding.
• Administer Microsoft 365 technologies and hardware support.

📋 Requirements

• Strong hands-on experience in desktop support on-site and remotely.
• Significant experience supporting Microsoft 365 enterprise environments.
• Experience with ITSM frameworks and service delivery best practices.
• Strong problem-solving skills and ability to manage competing priorities.

✨ Nice to Have

• Experience in a regulated environment like financial services.
• Exposure to security best practices such as MFA and device encryption.
• Experience with automation, scripting, or AI-enabled support.

🎁 Benefits & Perks

• 📚 Onboarding support & development opportunities
• 💼 Options for flexible working
• 🎉 Regular social activities
• 🏥 Private health cover
• 👶 Enhanced Maternity & Paternity leave