💼 About This Role

You'll serve as the sole operations entry point for key customers, proactively engaging with their requests and spot projects. You'll coordinate cross-functional teams to ensure smooth service delivery and strengthen account objectives. This role stands out for its focus on customer retention and strategic account management.

🎯 What You'll Do

• Act as single point of contact for key customer operations.
• Coordinate with departments to ensure SLA compliance.
• Review KPI reports and initiate improvement initiatives.
• Manage customer SOP and internal operational SOP.

📋 Requirements

• 5 years sea cargo management experience.
• Bachelor's degree in business or related field.
• Excellent English and Chinese communication skills.
• Strong freight forwarding knowledge on sea and combined transport.

✨ Nice to Have

• Good connections with shipping lines.
• Sales knowledge and rapport building skills.
• Experience with account management.

🎁 Benefits & Perks

• 🏖️ Paid time off
• 🏥 Health insurance
• 💰 Performance bonuses

🚩 Heads Up

• Excessive list of responsibilities (over 20 bullet points).
• Role mixes operations and sales leadership without clear boundaries.