🛠 Tech Stack

💼 About This Role

You'll lead patient support center operations and manage a team of case managers to ensure compliance and quality service. Your work directly optimizes patient outcomes through cross-functional collaboration. Fully remote within the U.S. with moderate travel.

🎯 What You'll Do

• Lead and motivate a team of case managers
• Oversee workload management for patient and physician coverage
• Identify and implement improvements to patient/provider experience
• Monitor team performance compliance with KPIs and SLAs

📋 Requirements

• Bachelor's Degree required
• 5+ years experience in pharmaceutical, biotech, or patient support sector
• 2+ years leadership experience in management role
• Experience with direct provider and patient interaction

✨ Nice to Have

• Advanced degree preferred
• CRM optimization experience
• Knowledge of patient access services

🎁 Benefits & Perks

• 💰 Competitive salary $125,600-$234,000
• 🏦 401(k) with company contributions
• 🏖️ Generous PTO including vacation, sick leave, parental leave
• 📈 Professional development opportunities
• 🏠 Flexible remote work environment

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screening· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 60 min