🛠 Tech Stack

💼 About This Role

You'll drive product adoption and build strong relationships with Datadog's largest enterprise customers. You'll advocate for customers internally and identify growth opportunities. This role follows a well-defined methodology to convey Datadog's value and achieve loyalty.

🎯 What You'll Do

• Partner with AE and Solution Engineering to onboard and train enterprise customers.
• Proactively build relationships to achieve customer loyalty and advocacy.
• Monitor usage trends to uncover renewal risks and growth opportunities.
• Manage the onboarding process and become a trusted advisor.

📋 Requirements

• 3+ years in Customer Success or Account Management.
• Experience managing large enterprise accounts.
• Strong communication with C-suite and engineering leaders.
• Background in B2B tech or SaaS.

✨ Nice to Have

• Knowledge of Fortune 1000 accounts.
• Familiarity with MEDDIC sales methodology.
• Experience in observability or security domain.

🎁 Benefits & Perks

• 📚 Best-in-breed onboarding and sales training.
• 🏢 Inclusive company culture with Community Guilds.
• 👥 Mentor and buddy program for networking.
• 📈 Professional development and career pathing.
• 💵 Stock equity (RSU) and employee stock purchase plan.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 60 min