💼 About This Role

You'll lead and transform operational support functions for a telecom-as-a-service platform, driving large-scale automation in phone number management, portability, and customer care. You'll own a multi-year roadmap to enable self-service client capabilities that reduce operational friction.

🎯 What You'll Do

• Define and execute a multi-year automation and self-service roadmap
• Own phone number lifecycle management across multiple countries
• Lead automation of number portability and exception handling workflows
• Develop call deflection strategies using AI-driven support tools

📋 Requirements

• 25+ years of telecommunications industry experience
• Proven leadership managing large operations support organizations
• Hands-on experience with phone number management and portability
• Experience with KYC and regulatory compliance frameworks

✨ Nice to Have

• Experience with self-service platform implementation
• Knowledge of tele automation and workflow orchestration tools

🎁 Benefits & Perks

• 💵 Competitive salary and stock option incentive program
• 🏥 Company paid healthcare
• 🏡 Flexible work arrangements
• 🍕 Company sponsored team-lunches and retreats
• 🌍 International organization with travel opportunities

🚩 Heads Up

• Extremely high experience requirement (25+ years) for a senior leadership role
• Mismatch: junior title with executive-level requirements