Description

You will own the health and success of enterprise customers from go-live through renewal and expansion, using data insights to track client health, mitigate churn risk, and collaborate with product, engineering, and sales teams to drive growth and product development.

Requirements

• 4+ years Customer Success Manager experience at a SaaS company with enterprise accounts
• Strong multitasking and attention to detail across multiple accounts
• Influence cross-functional teams (product, support, sales)
• Excellent client-facing and communication skills
• BA/BS degree

Responsibilities

• Manage customer health from go-live to renewal and expansion
• Proactively engage clients to demonstrate value and identify growth opportunities
• Use data to track client health and mitigate churn risk
• Collaborate with product and engineering on customer feedback
• Partner with sales on renewal and expansion planning