🛠 Tech Stack

💼 About This Role

You'll serve as the sole on-site IT point of contact for our San Francisco office, delivering Level I/II support for hardware, software, and SaaS issues. You'll own all A/V setup and troubleshooting for a seamless hybrid experience and coordinate with building management and vendors.

🎯 What You'll Do

• Deliver Level I/II support for hardware, software, and SaaS issues
• Own A/V setup, maintenance, and troubleshooting for conference rooms
• Act as primary IT liaison with building management and vendors
• Manage employee onboarding/offboarding and access provisioning via Okta
• Maintain accurate inventory of hardware assets and accessories

📋 Requirements

• 3–5 years of experience in an IT support or IT operations role
• Strong macOS and iOS troubleshooting skills
• Hands-on experience with JAMF or a comparable MDM platform
• Proficiency with Google Workspace with Admin permissions

✨ Nice to Have

• Experience as sole IT point of contact for an office or site
• Prior exposure to vendor management or building/facilities coordination
• Familiarity with ITIL frameworks or formal ticketing practices

🎁 Benefits & Perks

• 🏥 Health, dental, and vision insurance
• 📈 Equity awards
• 💰 Competitive total rewards package
• 🏖️ Paid time off

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Technical interview· 60 min
3. 3Hiring manager interview· 45 min

🚩 Heads Up

• Role is on-site 5 days per week but titled as hybrid in location
• Sole IT support with expectation to travel to other sites