Tech Stack

Description

You will support relationships with high-value strategic clients, ensuring satisfaction and product adoption. You'll partner with an Enterprise CSM to help business owners implement Podium's platform, manage a portfolio of strategic accounts, and focus on growth and retention metrics.

Requirements

• 3+ years Customer Success experience
• Working knowledge of AI technologies (LLMs, Voice AI, automation)
• Ability to identify and highlight customer ROI
• Excellence in achieving net retention goals
• Experience in professional services, managed services, or SaaS

Responsibilities

• Partner with Enterprise CSM to help business owners implement Podium
• Manage book of Strategic Enterprise customers
• Oversee projects across departments to ensure customer progress
• Analyze performance, troubleshoot challenges, design solutions
• Assist in lifecycle management and reporting value of products