🛠 Tech Stack

💼 About This Role

You'll join Vonage's global support team, providing first-class technical support for real-time communication APIs and SDKs. You'll investigate and resolve technical issues, collaborate with internal teams, and contribute to knowledge bases. This role offers the chance to work with cutting-edge video technologies at a cloud communications leader.

🎯 What You'll Do

• Investigate, troubleshoot, diagnose and resolve technical issues related to customer API and SDK implementations.
• Communicate effectively with customers and internal stakeholders.
• Collaborate with team to identify bugs and escalate to next-level support.
• Contribute to internal and external knowledge bases.

📋 Requirements

• Bachelor's Degree in Computer Science or equivalent
• 3-5 years experience in technical support, customer success, or technical account management in Telecom or SaaS
• Experience supporting or implementing Video APIs or SDKs
• Experience with IP-based real-time multimedia technologies (VoIP, SIP, RTP, WebRTC, WebSockets)

✨ Nice to Have

• Programming languages: PHP, Python, Ruby, Node.js, JavaScript
• iOS or Android development experience
• Experience building applications using iOS, Android or JavaScript

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min