Description

You will lead complex, large-scale projects creating exceptional brand experiences, combining analytical rigor with creative instinct to frame business problems and develop bold, innovative visions. You'll act as a trusted advisor to clients and a shaping force within the studio, orchestrating experience direction across disciplines.

Requirements

• Experience within a consultancy, experience design agency, or innovation environment.
• Proven track record leading end-to-end experience and service design projects across digital and physical touchpoints.
• Deep expertise in qualitative research methodologies (ethnography, UX research, cultural analysis).
• Experience developing growth strategies or shaping new digital products and services.
• Exceptional communication and storytelling skills.

Responsibilities

• Own strategic experience design end-to-end: brief interpretation, problem framing, research, insight generation, concept definition, and experience vision.
• Lead and inspire multidisciplinary teams across research, strategy, design, and technology.
• Frame client challenges with clarity, translating complexity into actionable strategic directions.
• Drive discovery and research: stakeholder interviews, user research, competitive analysis, synthesis.
• Develop and communicate experience visions and recommendations with exceptional clarity.