💼 About This Role

You'll oversee outsourced vendor teams to ensure business and operational metrics are met. Your core impact is driving continuous improvement and performance targets across global customer service operations. This role stands out for its direct stakeholder influence and international exposure.

🎯 What You'll Do

• Direct oversight of CS managers, supervisors, and agents at outsourcing partners.
• Lead, support, and collaborate with partners to meet performance targets.
• Manage action plans for low performance and daily operations support.
• Conduct regular touchpoints, performance reviews, and handle escalations.

📋 Requirements

• 5+ years of Customer Service-related work experience.
• 3+ years managing BPOs.
• Strong verbal and written communication skills in English.
• Proven experience in leading projects.

✨ Nice to Have

• International experience preferred.
• Spanish proficiency is a plus.
• Project management experience is a plus.

🎁 Benefits & Perks

• 💰 Competitive starting salary
• 🏥 Health package
• 📈 Career progression
• 🎉 Employee Engagement initiatives
• 👔 Casual dress code