💼 About This Role

You'll lead a team of specialists providing critical support to small business owners, bookkeepers, and accountants. Your influence ensures they receive empathetic guidance, championing high satisfaction levels. This role is key to executing our global customer experience strategy and empowering your team to make decisions.

🎯 What You'll Do

• Drive alignment across global operations with international peers
• Uplift team capability through coaching and performance management
• Deliver on workforce planning, availability, and productivity targets
• Identify and implement service delivery improvements

📋 Requirements

• Experience leading teams in a customer support environment
• Strong communication skills for difficult conversations
• Growth mindset with a passion for coaching
• Ability to balance individual needs with business goals

✨ Nice to Have

• Background in accounting or small business

🎁 Benefits & Perks

• 🏖️ Flexible working environment
• 🏢 Hybrid work with 3 days in office
• 🌍 Global team collaboration
• 📈 Coaching and development opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Team interview· 60 min