🛠 Tech Stack

💼 About This Role

You'll serve as the bridge between customers and Engineering teams at ClickUp, a converged AI workspace. You'll champion customer experience by quickly resolving critical issues and coordinating cross-functional responses. This role stands out for its focus on C-suite stakeholder communication and large-scale project ownership.

🎯 What You'll Do

• Engage with customers to address critical issues quickly
• Coordinate cross-functional responses for at-risk customers
• Investigate, diagnose, and problem-solve alongside TS and EPD
• Lead emergency escalations and communicate with C-suite

📋 Requirements

• 4+ years in Senior Technical Support or Escalations Engineering
• 2+ years in a customer health role (CS, AM, Support)
• Proven ownership of complex high-severity escalations
• Experience with C-suite stakeholders both internal and external

✨ Nice to Have

• Proficiency in SQL
• Experience with Zendesk and/or Salesforce

🎁 Benefits & Perks

• 💰 Competitive compensation $90K-$115K offers equity
• 🏖️ Remote work flexibility
• 📈 Growth opportunities in a fast-paced AI company

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Screen· 45 min
3. 3On-site/Video Interview· 60 min