🛠 Tech Stack

💼 About This Role

You'll design and deliver customized training experiences for diverse client needs, directly impacting customer success. You'll manage instructional design projects from conception to delivery, collaborating with stakeholders to enhance training materials. This role offers remote work with opportunities for professional growth in a SaaS environment.

🎯 What You'll Do

• Lead development of customized training plans for accounts.
• Facilitate virtual and onsite instructor-led training sessions.
• Conduct discovery sessions to understand customer goals.
• Design and execute Train-the-Trainer programs for customer teams.

📋 Requirements

• Minimum 5 years of experience in instructional design in SaaS.
• Proven facilitation skills in virtual and classroom settings.
• Strong understanding of adult learning principles and instructional design models.
• Proficiency with eLearning and content authoring tools (Articulate 360, Captivate).

✨ Nice to Have

• Experience with Customer Education platforms.
• Project management certification.
• Experience with data analysis and feedback integration.

🎁 Benefits & Perks

• 💰 Competitive salary $84,000 - $103,000
• 🏥 Comprehensive health, optical, dental, pharmacy plans
• 🏖️ Paid time off and sick leave
• 🏦 401k contribution plan
• 📈 Opportunities for professional growth

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Presentation/Training Demo· 60 min