🛠 Tech Stack

💼 About This Role

You'll own the management of 200+ automated customer accounts at a packaging sustainability platform, ensuring high-quality support through efficient ticket management and onboarding. This hands-on role also involves supporting 2 key managed accounts and gaining exposure to enterprise relationships. You'll track and report on ticket volumes to identify trends and improve processes.

🎯 What You'll Do

• Own and manage 200+ customer accounts via a ticketing system
• Respond to customer queries within a 24-hour SLA
• Onboard new automated customers via webinars and account setup
• Track ticket volumes, response times, and SLA adherence

📋 Requirements

• 2+ years experience in customer success, support, or operations
• Strong communication skills — clear, concise, and empathetic
• Comfortable with data and identifying patterns
• Ability to work autonomously and set own priorities

✨ Nice to Have

• Interest in sustainability, climate, or impact-driven businesses
• Familiarity with CRM tools (Zendesk, Hubspot, Salesforce)