💼 About This Role

You'll manage inbound inquiries from small business customers, supporting them on payroll, benefits, and HR topics. You will drive creative solutions and ensure timely issue resolution. This role offers the chance to impact customer retention in a fast-paced startup environment.

🎯 What You'll Do

• Manage inbound inquiries via phone, email, and chat.
• Troubleshoot issues related to compliance, payroll, and benefits.
• Work through creative solutions and resolve issues.
• Manage queue of open issues for timely resolution.

📋 Requirements

• 5 years minimum professional experience in customer service.
• 1 year minimum experience in payroll, benefits, or HR administration.
• Comfort handling challenging situations over the phone.
• Strong written and verbal communication skills.

✨ Nice to Have

• Experience in B2B SaaS or contact center environments.
• Experience with HR-related topics and platforms.

🎁 Benefits & Perks

• 🏖️ Wellness program offerings
• 🏢 Company retreats
• 📚 Learning from leaders in startup community
• 🎯 Performance bonus
• 💼 Health insurance

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 45 min
3. 3Offer· 1-2 days