🛠 Tech Stack

💼 About This Role

You'll provide advanced troubleshooting and technical support to end users, including executives and VIPs, at a major sports and entertainment venue. Your work ensures seamless event technology operations and IT service delivery for a world-class facility. You'll have the opportunity to work on diverse technologies in a dynamic live-event environment.

🎯 What You'll Do

• Provide advanced troubleshooting and root-cause analysis for complex technical issues.
• Support end users via phone, email, and in-person, including executives and VIPs.
• Deliver on-site event support for ticketing, point-of-sale, and WiFi.
• Manage deployment and configuration of endpoint devices and asset tracking.

📋 Requirements

• AA/AS degree in Information Systems, Computer Science, or related technical field.
• 2-4 years of experience in a service desk or technical support role.
• Strong knowledge of iOS and Android mobile device operating systems.
• Proficiency in troubleshooting TCP/IP and Wi-Fi issues.

✨ Nice to Have

• BA/BS degree preferred.
• CompTIA A+ certification preferred.
• ITIL Foundations v3 certification preferred.

🎁 Benefits & Perks

• 🏥 Medical, dental, and vision insurance
• 🏖️ Paid holidays, vacation, and sick time
• 💰 401k Plan with 3% employer match
• 👶 Parental leave
• 🏋️ Wellness offerings

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Offer· 1 week