Tech Stack

Description

You'll lead technical strategy and drive automation-first solutions for customer problem detection and resolution at Monzo, working across AI, platform, and customer experience teams to improve satisfaction and product engagement.

Requirements

• Extensive experience in backend engineering and AI/ML systems
• Track record of leading cross-team technical initiatives
• Expertise in building automation and AI-driven solutions
• Strong communication and collaboration skills
• Experience with cloud infrastructure and platform engineering

Responsibilities

• Drive automation-first customer problem detection and resolution
• Influence company-wide technical strategy as an IC leader
• Deliver AI-powered self-service and resolution experiences
• Build scalable platforms for AI-human collaboration
• Ensure cost-efficient, secure, and reliable infrastructure