💼 About This Role

You'll work alongside our Care Team to find members high-quality providers for in-person and virtual visits. Your core impact is managing Concierge Referrals and ensuring each member gets world-class service and access to top-tier doctors. This role stands out for its focus on making a real difference in member lives.

🎯 What You'll Do

• Manage Concierge Referrals to find high-quality providers
• Work with scheduling team to book appointments
• Balance velocity and quality performance targets
• Collaborate with Care, Clinical, and Quality teams

📋 Requirements

• Verbal communication skills to explain services to providers
• Written communication skills for concise team messages
• Attention to detail for accurate data collection and entry
• Adaptability with process changes in fast-paced environments

✨ Nice to Have

• Proficiency with Google Apps and CRM systems
• Experience in a healthcare or member support role

🎁 Benefits & Perks

• 🏖️ Remote work flexibility
• 🏥 Health insurance (likely offered by company)
• 💰 Competitive contractor rate (estimated)

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 45 min