Tech Stack

Description

You will respond to customer inquiries across voice and digital channels, learn Raisin's platform to support UK customers, and collaborate on process improvements to enhance the customer experience. You'll work with internal stakeholders to resolve issues and maintain high standards of data security and compliance.

Requirements

• At least 2 years of experience in a customer service role
• Fluent in English with strong communication skills
• Organized and detail-oriented, able to manage multiple tasks
• Confident using Microsoft Office and Google Workspace
• Experience in fintech or financial services preferred

Responsibilities

• Respond to customer inquiries across voice and digital channels
• Learn and understand Raisin's platform to confidently support UK customers
• Identify customer needs through active listening and offer clear solutions
• Collaborate on process improvements to enhance the customer experience
• Assist with deposit and payment-related tasks on the platform