4h ago

Document Support Engineer

Any location, United States

$63,800-$94,050 / year

full-timeInsurance / Cybersecurity

Tech Stack

Description

You will own the lifecycle of document templates, translating insurance product requirements into schema-driven templates, and collaborate with engineers, product managers, and underwriters to ensure accuracy and compliance. You'll debug and optimize templates, triage incidents, and contribute to tooling improvements while having a growth pathway toward software engineering or project management.

Requirements

  • Strong problem-solving and debugging skills in data/logic/layout systems
  • Experience in at least one scripting or programming language (e.g., Python, Go, JavaScript)
  • Comfort with HTML and templating technologies (e.g., Jinja)
  • Familiarity with structured data formats like JSON
  • Ability to manage multiple requests and collaborate with cross-functional teams

Responsibilities

  • Own end-to-end lifecycle of document templates across all insurance lines
  • Translate insurance product requirements into schema-driven reusable templates
  • Develop, debug, and optimize document templates; diagnose data-mapping, layout, or logic bugs
  • Write and execute test plans to maintain document quality and prevent regressions
  • Triage, prioritize, and resolve document-related requests using Jira
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