💼 About This Role

You'll serve as the strategic value owner for a portfolio of high-value enterprise customers, driving deep product adoption and measurable business outcomes while advocating customer needs internally at Trustpilot.

🎯 What You'll Do

• Lead strategic onboarding and setup for multi-stakeholder enterprise customers
• Drive product adoption and deliver measurable business value to executives
• Achieve high gross renewal rate by mitigating risks and maintaining customer health
• Partner with Marketing to cultivate case studies and testimonials

📋 Requirements

• 5+ years in Customer Success or Account Management managing Enterprise accounts in SaaS
• Proven ability to drive product adoption and retention in complex environments
• Exceptional executive relationship-building skills including C-suite
• Comfortable with data analysis to identify trends and risks

✨ Nice to Have

• Understanding of digital advertising/search marketing industry
• Experience with CRM and success planning tools

🎁 Benefits & Perks

• 💰 Competitive base salary $95,000-110,000
• 🏖️ Flexible working options and 20 vacation days + 2 personal days
• 🏥 Full health insurance and 401k matching up to 4%
• 🧠 Mental health support with Employee Assistance Plan and Headspace
• 🐶 Dog friendly office with onsite gym and stocked fridge

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 60 min