🛠 Tech Stack

💼 About This Role

You'll provide advanced technical support to enterprise customers on WordPress ecosystems, debugging complex issues and improving platform performance. This role offers deep exposure to high-impact enterprise environments.

🎯 What You'll Do

• Deliver advanced technical support to enterprise customers via ticketing and calls
• Debug and resolve complex issues involving WordPress, plugins, APIs, and infrastructure
• Provide technical guidance on WordPress best practices and scalability
• Build and maintain internal knowledge resources and troubleshooting documentation

📋 Requirements

• WordPress hands-on experience including themes, plugins, and WP-CLI
• Proficiency in debugging PHP, JavaScript, HTML, and CSS code
• Experience in customer-facing technical support or enterprise environments
• Strong understanding of REST APIs, HTTP, DNS, and Git

✨ Nice to Have

• Familiarity with WooCommerce, Gutenberg, or enterprise WordPress hosting
• Experience with New Relic, Kibana, or similar monitoring tools

🎁 Benefits & Perks

• 🏖️ Open vacation policy
• 🏠 Fully remote work environment
• 📚 Continuous learning opportunities in WordPress and open-source technologies

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Technical interview· 60 min
3. 3Hiring manager interview· 45 min