💼 About This Role

You'll join our Customer Support Team to ensure every 8am customer receives consistent and reliable service. You'll handle inbound calls and tickets, troubleshoot product issues, and educate customers on using our software. This role offers a chance to grow with a recognized fast-growing company.

🎯 What You'll Do

• Answer inbound customer support calls and troubleshoot product issues
• Respond to customer inquiries via email, phone, and ticketing system
• Document found issues and steps to reproduce
• Educate customers on how to use Mycase/LawPay/CPACharge products

📋 Requirements

• Bachelor's degree
• 2+ years in a customer support role
• Excellent interpersonal and professional communication skills
• Knowledge of Windows, PowerPoint, Word, Excel, or similar programs

✨ Nice to Have

• Experience leveraging AI tools to improve workflows
• Familiarity with legal or accounting software
• Experience with support ticketing systems

🎁 Benefits & Perks

• 🏖️ Flexible Time Off and paid holidays
• 🏥 Health Insurance with 100% company-paid HDHP option
• 💰 Competitive compensation including bonuses, equity, and 401(k) match
• 📚 Learning and Development through 8am.edu and professional development funds
• 🤝 Giving back with charitable matching gift program and volunteer PTO

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Phone screen with Talent Acquisition· 30 min
2. 2Technical/Cultural interview with team· 45 min
3. 3Offer· 1 day