💼 About This Role

You'll define the customer experience at a veterinary emergency hospital, ensuring every interaction is warm and professional. Your impact will directly shape how pet owners feel during stressful emergencies. This part-time role offers growth opportunities in a compassionate, fast-paced environment.

🎯 What You'll Do

• Greet customers warmly in person, over phone, or online
• Oversee customer communications and route urgent medical calls
• Deliver personalized experiences and creatively say yes to needs
• Resolve concerns quickly and anticipate issues before escalation

📋 Requirements

• 2+ years in a customer service role
• Advanced proficiency in computer programs and practice management software
• Highly organized with strong attention to detail
• Availability to work nights, weekends, and holidays on a rotating basis

✨ Nice to Have

• Experience in a veterinary or healthcare setting
• Ability to handle high-stakes emotional situations
• Multilingual skills

🎁 Benefits & Perks

• 📚 Unlimited ER CE + travel stipend ($400-$1,000/year)
• 🕒 Flexible work schedules
• 👕 Comfy scrubs and VEG swag
• 🍕 Food in the fridge
• 🎁 Generous employee referral program

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application review· 1-2 weeks
2. 2Phone screen with recruiter· 30 min
3. 3In-person interview with team· 1 hour

🚩 Heads Up

• Part-time role with inconsistent scheduling (nights, weekends, holidays)
• Vague responsibilities list with 12 bullet points, some overlapping