💼 About This Role

You'll oversee critical elements of the day-to-day operation of the Stadiums & Arenas Client Services Team, supervising senior staff and ensuring compliance with configuration and financial best practices. You'll drive high service standards and foster positive client relationships. This role offers the opportunity to lead innovative ticketing solutions for iconic venues.

🎯 What You'll Do

• Resolve escalated product and service-related issues
• Oversee client services portion of new client implementations
• Lead division initiatives, special projects, and custom configurations
• Recruit, select, train, and conduct performance reviews for staff

📋 Requirements

• BA/BS Degree (4-year)
• 6-8 years related experience
• Experience leading a high-functioning customer service team
• Live event ticketing and event programming experience

✨ Nice to Have

• Advanced event programming across multiple venue types
• Strong leadership and personnel management skills
• Experience with AXS or similar ticketing platforms

🎁 Benefits & Perks

• 🏖️ Paid Time Off including holidays, vacation, and sick time
• 🏥 Medical, Dental, and Vision Insurance
• 💰 401k Plan with 3% employer match
• 👶 Parental Leave
• 📚 Training and Education Reimbursement

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Hiring Manager Interview· 1 hour
3. 3Panel Interview· 1 hour
4. 4Offer· 1 week