💼 About This Role

You'll handle customer inquiries via phone and email for a travel industry API platform, ensuring satisfaction and processing returns. You'll collaborate across teams to resolve issues and support global partners like Google, Priceline, and Uber.

🎯 What You'll Do

• Listen to customer concerns and provide information or responses
• Handle complaints and process returns effectively
• Handle inquiries via telephone and email accurately
• Collaborate with cross-functional teams

📋 Requirements

• Associate's or bachelor's degree
• 1 to 2 years experience in customer service
• Portuguese and English spoken and written fluency
• Good data entry and typing skills

✨ Nice to Have

• Experience in travel or hospitality industry
• Familiarity with CRM software
• Microsoft Office proficiency

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Offer· 15 min

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