💼 About This Role

You'll lead and scale Dandy's global training operations across the U.S., Canada, and international markets. You'll manage a team of Training and Operations Managers to deliver exceptional onboarding experiences for new dental practices. You'll be a key partner to Sales, Customer Success, Product, and Enablement teams, driving initiatives that elevate customer experience and streamline operations as we transform the dental industry.

🎯 What You'll Do

• Lead and develop Training and Operations Managers across global teams
• Own global training operations including capacity planning and resource allocation
• Define and track KPIs for onboarding quality and trainer productivity
• Collaborate cross-functionally to align training programs with business needs

📋 Requirements

• 7+ years in operations, training, or customer experience leadership
• Proven success as a manager of managers leading multiple teams
• Deep experience using performance data to guide coaching and capacity decisions
• Experience scaling global teams across regions and delivery modes

✨ Nice to Have

• Experience in healthcare, SaaS, or high-touch B2B environments
• Familiarity with global or multilingual teams across North America and Europe

🎁 Benefits & Perks

• ❤️ Healthcare and dental coverage
• 🧠 Mental health support
• 👶 Parental planning resources
• 💰 Retirement savings options
• 🏖️ Generous paid time off