🛠 Tech Stack

💼 About This Role

You'll lead a team of Customer Benefits Support Specialists handling high-volume inquiries across multiple channels. Your core impact is maintaining fast response times and quality as the company grows, while surfacing customer needs to drive product improvements. You'll collaborate cross-functionally to shape the customer success strategy.

🎯 What You'll Do

• Lead a Benefits Support team handling inbound inquiries
• Contribute to annual strategic planning and roadmap development
• Partner with cross-functional teams on benefits initiatives
• Present quarterly root cause analysis to senior leadership

📋 Requirements

• 4-year degree or equivalent work experience
• 3+ years managing a customer service team
• Expert-level knowledge of health insurance and financial benefits

✨ Nice to Have

• Experience in PEO and non-PEO products
• Proficiency with CRM platforms

🎁 Benefits & Perks

• 🏖️ Flexible PTO
• 🏥 Health insurance
• 📈 Wellness program
• 🏢 Company retreats
• 💰 Equity

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 1 hour