💼 About This Role

You'll handle complex inquiries and resolve issues for insurance products in a high-volume contact center at KKR's Global Atlantic. Your core impact is delivering consistently strong customer experience while managing fast-paced inbound calls.

🎯 What You'll Do

• Manage high-volume inbound calls with professional, empathetic service
• Respond to detailed inquiries on insurance products and account activity
• Investigate and resolve issues per service and compliance standards
• Accurately document interactions in internal systems

📋 Requirements

• High school diploma or GED
• 1+ year of customer service experience in high-volume environment
• Strong computer skills to navigate multiple systems simultaneously
• Clear and professional communication skills

✨ Nice to Have

• insurance or financial services experience
• experience in structured, metrics-driven environment

🎁 Benefits & Perks

• 💰 $500 sign-on bonus
• 🏖️ Hybrid work schedule after training
• 🍱 Free lunch and parking
• 🏥 Health coverage for employee and children
• 📈 401(k) with company match and equity opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Offer· 1 day

🚩 Heads Up

• No time off during first 90 days of employment
• High-volume, fast-paced contact center may lead to burnout
• Role requires overtime but pay is low ($17.58/hr)