🛠 Tech Stack

💼 About This Role

You'll provide empathetic, high-volume support to members navigating healthcare benefits. You'll resolve inquiries about coverage, costs, and provider networks. This role offers remote flexibility and comprehensive training.

🎯 What You'll Do

• Answer inbound calls empathetically, using plain language.
• Explain benefits coverage, deductibles, copays, and out-of-pocket max.
• Find in-network providers and update account information.
• Document interactions accurately in CRM systems.

📋 Requirements

• Bachelor's degree with 2+ years customer service/healthcare experience, or 5 years experience.
• High-volume call handling using VoIP systems.
• Google Workspace, Apple products, and CRM software proficiency.
• HIPAA compliance and confidentiality maintenance.

✨ Nice to Have

• Healthcare benefits navigation experience.
• Familiarity with carrier portals.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Offer· 1 day

🚩 Heads Up

• No planned time off during 3-week training
• Unplanned absence policy strict